These terms and conditions apply to the HPHT Diamonds Web site and all associated Web sites linked to HPHT Diamonds, its subsidiaries and affiliates, including HPHT Diamonds sites around the world (collectively 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions govern your use of, and any purchase from, the HPHT Diamonds Site, and constitute an agreement between you and HPHT Diamonds. HPHT Diamonds reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
The stock availability on our website is listed "as is" and is subject to change. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
From time to time some of our products are discontinued or not available. We reserve the right to discontinue any product(s) at such time as considered necessary. In the event HPHT Diamonds products are discontinued or obsolete, the customer shall be entitled to a replacement of the discontinued product with one of equal or lesser value at no cost.
If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Jewelry that has previously been available on HPHT Diamonds.com is subject to removal at any time by HPHT Diamond's sole discretion.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.
We do not negotiate prices on our products and all our prices are final.
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned man made diamond.
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants through our contact details mentioned in the site, and we would be happy to help you make your choice.
industry standards and FTC regulations, HPHT Diamonds states that carat total weight in all purchases may vary 0.05 carats from stated weight. or total carat weight may vary based on individual ring size on rings with accenting multiple diamonds.
On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing.
For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.
For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
HPHT Diamonds believes that the only way a diamond can be 100% ethically sourced is to make them in a modern-day lab environment.
The technology used to make the Man-Made Diamonds does not allow us the ability to create stones smaller than a 0.25ct at this time. We are constantly researching and continually working on developing this technology.
All of our accenting diamonds under 0.20ct are earth-mined. We reuse chips from bigger diamonds, as well as, "recycled" diamonds from "recycled" settings. We also get our recycled earth-mined diamonds from a source that honors the Kimberley Process. HPHT Diamonds only uses earth-mined diamonds where ABSOLUTELY necessary.
The Site and all content and other materials, including, without limitation, the HPHT Diamonds logo, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of HPHT Diamonds or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
HPHT Diamonds, The Future of Diamond, Eco Diamond, The Greener Diamond, the HPHT Diamonds logos, and any other product or service name or slogan contained in our Site are trademarks of HPHT Diamonds and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of HPHT Diamonds or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "HPHT Diamonds" or any other name, trademark or product or service name of HPHT Diamonds without our prior written permission. All other trademarks, registered trademarks, product names and HPHT Diamonds names or logos mentioned in our Site are the property of their respective owners.
Except as expressly provided to the contrary in a writing by HPHT diamonds, this site, the content contained therein and the products and services provided on or in connection therewith (the "products and services") are provided on an "as is" basis without warranties of any kind, either express or implied. HPHT diamonds disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials in our site. HPHT diamonds does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. HPHT diamonds does not represent or warrant that our site or its servers are free of viruses or other harmful components.
In no event shall HPHT diamonds, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from HPHT diamonds, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to HPHT diamonds’ records, programs or services.
You agree that HPHT Diamonds may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.